Job Description
We are seeking a Hyland OnBase Systems Administrator to support and enhance enterprise content management and workflow solutions within a healthcare environment. This individual will be responsible for day-to-day administration, troubleshooting, and optimization of the OnBase platform, with a strong focus on integrations with Epic and other third-party systems.
Provide administrative support and ticket resolution for the OnBase platform, triaging and resolving issues via ServiceNow
Design, build, and maintain OnBase workflows, work queues, and automation processes to support operational efficiency
Support and manage OnBase integrations, including:
Epic integrations
HL7 interfaces
Third-party system integrations
Configure and maintain documents, document types (DIBs), and data input processes (DRIVs) within OnBase
Monitor system performance and proactively identify opportunities for automation and optimization
Collaborate with application, interface, and infrastructure teams to ensure seamless data flow across systems
Support upgrades, enhancements, and ongoing maintenance of the OnBase platform (current environment on version 25)
Document system configurations, workflows, and processes to support long-term maintainability
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strong hands-on experience with Hyland OnBase administration and support
Experience troubleshooting and resolving production tickets in a ServiceNow (or similar) environment
Experience building and maintaining: Workflows, Work queues, & Document management configurations
Understanding of HL7 interfaces and system integrations
Experience integrating OnBase with EHR systems (Epic preferred)
Strong problem-solving skills and ability to support a high-volume ticket environment
Nice to Have Skills & Experience
Experience working with OnBase version 25 (or similar recent versions)
Exposure to Epic (certification not required)
Experience with automation tools and process optimization
Knowledge of third-party integrations in a healthcare ecosystem
Current Hyland OnBase System Administrator certification
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.