Job Description
We are seeking a fast-paced, highly organized Medical Receptionist to join a busy endocrinology practice in Jersey City. This role is fully onsite and ideal for someone with prior medical office experience who thrives in a high-volume patient environment and is comfortable communicating across phone, text, and email.
Key Responsibilities
• Serve as the first point of contact for patients in a busy medical office
• Greet and check in patients efficiently and professionally
• Manage high patient volume (up to 30/40 patients per day)
• Verify insurance coverage and eligibility
• Understand and manage referral processes
• Schedule, reschedule, and confirm patient appointments
• Communicate with patients via phone, text, and email
• Answer incoming calls and respond to messages promptly
• Perform general medical office administrative tasks, including faxing and file management
• Redirect and guide patients as needed while keeping front-desk workflow moving
Maintain a friendly but firm demeanor to keep the office running smoothly
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bilingual required: English (primary) and Spanish
• Medical or healthcare office experience required
• Endocrinology background is a plus, but not required
• Strong understanding of:
○ Medical office operations
○ Insurance processes and patient coverage
○ Referrals and scheduling workflows
• Must be resourceful, proactive, and detail-oriented
• Able to multitask in a high-volume, fast-paced environment
• Comfortable checking in 30+ patients per day
• Strong typing skills and comfort with texting and digital communication
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.