Director of Patient Financial Services

Job Description
The Director of Patient Financial Services provides strategic leadership and oversight of healthcare receivables operations, including patient registration, billing, accounts receivable, cash management, and financial reporting. This role is responsible for optimizing revenue cycle performance, ensuring regulatory compliance, and driving accurate claim submission and timely reimbursement across the organization.
The Director will lead a combined team of approximately 75 staff across multiple locations and will partner closely with operational and executive leadership to improve financial outcomes. This role leverages deep expertise in hospital billing, reimbursement, and financial eligibility to resolve complex issues, analyze performance trends, and implement process improvements aligned with organizational goals.

Key Responsibilities

Provide strategic and operational leadership for all healthcare receivables functions, including billing, AR, cash management, and reporting
Directly manage and develop management teams overseeing approximately 75 staff across hospital and Cape Regional operations
Ensure compliance with federal, state, payer, and industry regulations
Analyze and resolve complex claim submission and reimbursement issues across departments
Utilize Epic to support enterprise billing, AR workflows, and reporting
Oversee budgeting, forecasting, auditing, AR and reserve analysis, and financial performance reporting
Monitor healthcare financial indicators and lead continuous improvement initiatives

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Minimum Qualifications
- Bachelor’s degree required; Master’s degree in healthcare administration, business, finance, or a related field preferred
- Minimum 5 years of progressive management experience in healthcare receivables or revenue cycle operations
- In‑depth knowledge of hospital billing, reimbursement, and AR processes
- Strong financial acumen and executive‑level communication skills

- In‑depth working knowledge of Epic

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.