Job Description
Our client is seeking a self-driven Platform Operations & Enablement Project Manager to own day‑to‑day operational support for our automation platform and digital workforce. This individual contributor role requires strong technical aptitude, the ability to work independently, and comfort navigating a highly complex ecosystem of applications, stakeholders, and automation processes.
The Project Manager will offload operational workload from senior leaders, maintain platform hygiene, and ensure consistent visibility into enablement, non‑delivery work, and RPA ecosystem health.
Key Responsibilities
-Serve as the primary operational point of contact for platform and automation inquiries.
-Own daily platform operations, including intake management, tracking, follow‑ups, and dependency coordination.
-Manage operational oversight for ~150 RPA “digital workers,” including access audits, ID recertifications, and onboarding/offboarding.
-Maintain Jira, Jira Align, and Confluence for platform enablement and non‑delivery (non‑feature) work.
-Ensure operational tasks, enablement efforts, and documentation are accurate, up to date, and easily visible to stakeholders.
-Support special projects such as platform transitions, tooling changes, and process improvements (e.g., vaulting migrations).
-Coordinate with cross‑functional teams including engineering, product, RTEs, network, and infra teams to resolve operational issues.
-Participate in technical meetings when needed and provide basic tooling understanding (primarily UI Path;)
-Identify operational gaps, streamline handoffs, and proactively surface risks or issues.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3–10 years of experience in platform operations, technical project support, or IT operations.
- Strong hands‑on experience with Jira, Jira Align, Confluence.
- Solid understanding of IT fundamentals (authentication/authorization, environments, system integrations, VDI vs. server basics).
- Comfort working in complex, highly technical environments with many dependencies.
- Self‑starter with strong ownership, problem‑solving ability, and comfort operating with minimal direction.
- Familiarity with Agile/SAFe, especially enablement and non‑feature work.
- Knowledge of ITIL practices and operational governance.
Nice to Have Skills & Experience
Exposure to UI Path and other RPA Platforms
Scripting familiarity
Basic awareness of AI/ML concepts.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.