Job Description
• Investigate issues within broadcast playout systems and their integration points to find the root cause of problems or systemic issues.
• As a Level 2 resource, drive and own investigations related to Broadcast issues and report back findings in a timely manner to leadership and operations.
• Follow up with team members & 3rd party vendors if issues found cannot be solved and drive vendors for root cause and solutions if possible.
• Create comprehensive documentation outlining the intricacies of encountered issue, elucidating the root cause and steps for effective issue resolution.
• Assist in the deployment and testing of patches or fixes from vendors both in the Development environment as well as the Production environment until completion and to the satisfaction of the Operations team.
• Assist in the design, analysis, or evaluation of assigned projects using sound engineering principles and adhering to business standards, practices, procedures, and product / program requirements.
• Support and participate in On-air systems integration and on-air rollout.
• Provide 24x7 On-Air systems support and daily operations support; some on-call support may be required from time to time during on-air rollout and special broadcast events.
• Attend daily maintenance and operations review calls to report back to leadership and Operations on findings from new and open issues and their potential fixes and planned deployments of those fixes.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• BS in Engineering/Computer Science or related field
• Experience supporting broadcast automation environments (i.e. Evertz, Grass Valley, Imagine, Harmonic, Amagi etc.)
• A passion for investigating issues, driving towards resolutions and effective problem solving
• 3+ years of DevOps/SRE experience in the technology sector delivering production-quality software or software-defined infrastructure in a high traffic environment run on a “cloud hosting” environment (AWS preferred)
• 2+ years of experience in a support/analysis role
• Experience with deployment automation in within AWS-hosted services
• Familiarity with containerization and orchestration services such as Kubernetes and Docker
• Familiarity with CI/CD orchestration tools (e.g., GitHub Actions, or Jenkins)
• Experience with CI/CD build and deployment practices
• 2+ years of Linux System Administration
• Experience in designing, analyzing and building automation and tools for large scale systems
• Professional experience using modern log/metric aggregation software (e.g. Stackdriver, Cloudwatch, Datadog, Elasticsearch + Kibana, Splunk, Grafana)
• Experience and comfort with continuous delivery/frequent releases of code to production
• A methodical and logical approach to reasoning about problems and system interactivity
• Willingness and ability to prioritize business needs to meet short-term demands
• An unwillingness to tolerate user-facing downtime
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.