Job Description
This is a remote role. This position will be the primary point of contact for Burlington business partners and third-party
vendors and incident escalation for Asset Protection Technology support in Stores. This professional must have a firm
understanding and working knowledge of AP Technology and store development duties within a retail environment.
Must be able to work well with the management team. Ability to communicate and work with technical and non-technical
staff to resolve and drive issues.
The position will review technical drawings, create action plans, manage and coordinate asset protection projects in
stores, schedule and ensure service completion of asset protection equipment in stores and perform other support
activities.
This position is dedicated to identifying, researching, and resolving complex technical problems. Manages escalation
procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution
in a timely manner. Should be an independent, self-starter with the ability to prioritize multiple responsibilities.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strategic Planning and Leadership
· Ensure appropriate coverage for incident management, AP project work, and business
initiatives, working with third-party vendors and supplies to achieve SLA.
· Coordinate plans and schedules between field and corporate partners
· Support newly deployed hardware and software.
· Analyze incoming user and corporate requests to determine areas needing operational
improvement/ development, assisting in process redesign and documentation as needed for
new technology or deployment procedures in a collaborative forum.
· Perform planning and scheduling duties consistent with store development projects.
· Assist in creating, maintaining, and providing procedural documentation.
· Ensure proper communication and transparency around issues, problems, and events.
· Perform related duties consistent with the scope and intent of the position.
· Communicate with store management to address any unreported issues or concerns.
· Provide recommendations that could help improve the store’s AP Technology deployment,
appearance, and utilization.
· Provide written and oral reports, project updates, and communication logs as required by AP
Technology Manager.
· Attending meetings remotely or on-site as scheduled by the AP Manager, Technology.
Support
· Drive lasting solutions to known issues/problems and drill into the root cause.
· Partners, as required, with members of a given team or other AP Teams as appropriate to
ensure problem resolution is obtained and, if necessary, the root cause is identified.
· Work diligently to enhance or improve business processes.
· Coordinate and perform validations for modified or new systems.
· Retain ownership of issues that cannot be resolved remotely while informing the customer of
the status during the resolution process.
· Provides ideas and solutions to prevent reoccurring problems and supports incidents that
impact client computing support and overall employee productivity.
· Build strong partnerships through monitoring customer expectations, measuring and managing
results, and making necessary changes when appropriate.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.