Job Description
• This role serves as the primary liaison between DSI IT and business end users, leveraging strong knowledge of commercial and sales operations – as well as other core functions – to understand business needs and support day to day production activities.
• It is responsible for ensuring reliable production support across critical commercial data domains (Sales, Omnichannel, Patient, Marketing, Medical Affairs). This includes managing incidents and inquiries, driving root cause analysis, and restoring services quickly to minimize disruption and protect business outcomes.
• The position requires the ability to approach problems creatively and guide technical teams toward effective resolutions for complex data issues.
• The role works collaboratively with Commercial Data Governance, Compliance, Integration, Infrastructure, and other cross functional partners to support projects and deployments, ensuring solutions align with business requirements, compliance expectations, and technical standards.
• It oversees and enforces change management and release processes so that all system and process updates are properly designed, tested, documented, and deployed in accordance with DSI IT policies – minimizing regressions and maintaining full traceability.
• Additionally, the role manages cloud enterprise platforms – such as Informatica IICS, Veeva Network, SAS, and Power BI – to ensure their availability, correct configuration, operational stability, and ability to scale securely in line with business needs.
• It also manages statements of work and vendor contracts, ensuring adherence to service level agreements, delivery expectations, and overall partner accountability.
• It also demands strong vendor management capabilities and clear, timely communication of issues and resolutions to business stakeholders.
70-80
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3-5 years of experience with cloud-based Data Integration tools (MS Azure, Informatica IICS or equivalent)
• 3-5 years of experience with enterprise scheduling / orchestration tools (Tidal Enterprise Schedule or equivalent)
• 3-5 years of experience with enterprise Managed File Transfer tool (Cleo Harmony or equivalent)
• 3-5 years of experience working with MS SQL Server DB, Azure SQL DB and SQL DB Managed Instance
• 1-2 years of pharmaceutical background
• Pharmaceutical Customer Master experience supporting Commercial Operations and Compliance needs
• Has a comprehensive understanding of data warehousing, ETL / ELT, dimensional modeling, normalization, indexing and partitioning
• Managing third-party vendors that support databases, advance analytical systems, data warehousing and manage data management systems
• Ability to understand and analyze the complex system and provide quick solutions to resolve issues and meet new requirements
• Must be a self-starter with demonstrated ability to learn new technologies to succeed in the role
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.