Job Description
A large home healthcare company is hiring a Customer Service Agent to join its five-person Information Services administrative team. This individual will handle over 100 daily incoming calls from clinical staff, triaging each to the appropriate team based on the issue. The role demands white glove service—gathering detailed information and documenting issues thoroughly to ensure smooth resolution. Proficiency in Microsoft Office Suite and daily use of Zoom is required. This is primarily a remote position, so candidates must be able to maintain focus and productivity in a work-from-home environment, with a reliable internet connection and a quiet, dedicated workspace. While not mandatory, candidates local to the Pennsauken area may occasionally work in the office.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ years of customer service experience - answering incoming calls
Experience documenting information/issues related to a call
Outgoing personality and multitasker - must have experience answering phones while checking emails, chat lines, etc.
Experience using Teams, Zoom, Outlook, MS Suite, etc.
4-year degree
Nice to Have Skills & Experience
Experience working in food industry
Experience using Excel and tracking team metrics
Desire to be heavily involved in team activities/ events
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.