Job Description
Position Overview:
We are seeking a detail-oriented and experienced Customer Service Representative with a strong background in logistics and warehouse operations. This role goes beyond traditional customer service and requires hands-on experience with shipment coordination, warehouse systems, and client-specific order requirements.
Key Responsibilities:
Receive and process inbound and outbound shipment notifications from customers.
Utilize Warehouse Management Systems (WMS) to:
Enter outbound orders
Create and print Bills of Lading (BOLs) and pick tickets
Enter tallies for inbound shipments
Confirm receipts and post applicable charges
Capture and execute customer-specific shipment requirements, including:
Re-palletization
Labeling
Photo documentation
Coordinate closely with warehouse staff to ensure order accuracy and fulfillment.
Communicate with customers regarding inventory discrepancies or issues.
Handle billing of charges associated with shipments (note: invoice processing is not required).
Experience with hazardous freight is a strong plus.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-1-3 years of Logistics/dispatch/transportation background
-WMS Experience- examples below- need someone who has done more than just dispatched before
• Processing and entering in inbounds/outbounds through system
• Printing BOL’s and pick tickers
• Marking labels, printing COAs/SDS
-Strong attention to detail and highly organized
-Strong professionalism
-Demonstrated longevity and commitment to a long term role
Nice to Have Skills & Experience
-(Accellos)
--1 -2 years of 3rd party logistics experience preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.