Technical Project Manager (Infrastructure)

Overview: We are seeking experienced Technical Project Manager to lead infrastructure delivery initiatives supporting contact center environments. Ideal candidates will have a strong background in infrastructure programs and a deep understanding of enterprise processes, server builds, and network architecture.
Key Responsibilities:
• Lead and coordinate infrastructure delivery for internal and external contact center sites.
• Support a portfolio of ~90 projects focused on server delivery, EOL upgrades, and strategic build-outs.
• Partner with architects and systems engineers to design scalable infrastructure solutions.
• Oversee deployment of network services including circuits, switches, routers, firewalls, desktops, and phones.
• Drive server build pipelines and ensure alignment with enterprise standards.
• Collaborate with identity and network teams to define tasks and deliverables.
• Facilitate cross-functional coordination across engineering and operations teams.
• Ensure timely execution of infrastructure components supporting contact center applications.
Compensation: $55 - $65 per hour

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Proven experience as a TPM in infrastructure delivery
• Strong understanding of server builds, network components (routers, switches), and desktop infrastructure.
• Ability to manage complex programs without direct hands-on implementation—focus on coordination and execution.
• Experience working with architects and engineering teams to design and deliver solutions.
• Familiarity with deployment processes for network services and hardware.
• Excellent communication and stakeholder management skills.

• Experience supporting contact center technology environments.
• PMP or equivalent certification

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.