Job Description
Day to Day:
· The perfect Candidate for this role is someone who will be determined to finding a solution to the problem the ticket is presenting, rather than passing the buck. Someone one wants longevity and to grow within the organization.
· Resolving about 70 tickets on a monthly basis.
· Manage and maintain videoconferencing and AV facilities, including obtaining usage statistics and issue logs.
· Provide user training and support, create and modify user documentation, and maintain system documentation.
· Coordinate AV activities with client facilities, compile equipment inventory, and assist other coordinators.
Troubleshooting skills for commercial audio/visual systems, video conferencing systems, and platforms including:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
· 2-5 years of experience assisting clients and troubleshooting, over the phone, all audio-visual and video conferencing equipment issues
· Perform call setups and problem determination for various AV and video conferencing systems (e.g., Crestron, Cisco, Logitech, Microsoft Teams, Zoom)
· Previous ticketing system experience (client uses Servicenow (SNOW))
· Excellent problem solving and troubleshooting skills.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.