Hardware Support Engineer

-Support with analysis of throughput, delay reduction, queue management, and overall efficiency improvements.
-Provide quantitative assessments and visualizations to validate performance against baseline metrics and operational expectations.
-Generate actionable insights to inform system enhancements, procedural changes, or additional training needs.
-Collaborate with systems engineers and developers to ensure data logging and telemetry meet analysis requirements.
-Develop and deliver recurring and ad-hoc reports to program leadership, authorities, and industry partners.
-Contribute to the development of models that support predictive surface metering, queue estimation, and traffic flow optimization.
-Assist in evaluating model performance and recommending improvements based on historical data trends.
-Translate technical requirements into data products that support program goals and decision-making.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-Extensive experience in integrating, restoring, testing, and evaluating complex hardware and software systems.
-Proficient in working with advanced hardware platforms including TFDM, ERAM, STARS, and surface surveillance technologies.
-Skilled in configuring and maintaining server racks and executing comprehensive hardware integration processes.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.