CSR 2nd Shift

Post Date

Aug 20, 2025

Location

Edison,
New Jersey

ZIP/Postal Code

08817
US
Oct 24, 2025 Insight Global

Job Type

Contract

Category

Customer Service

Req #

CLT-803916

Pay Rate

$15 - $19 (hourly estimate)

Job Description

Insight Global is looking for a highly motivated, communicative individual to work for one of our large logistics companies. Their schedule will be Sunday 9am-5:30pm, Monday - Tuesday 12:30pm-9pm, Thursday-Friday 12:30-9pm, Off Wednesday and Saturday.
On a day-to-day basis, this person will:
- resolve open tasks through internal and external communication
- inform appropriate parties about issues so they can be addressed properly and quickly
- data entry for customer freight bills
- maintain customer satisfaction and quality service
- understand necessary internal technologies
- internal departmental communication to address order problems
- secure necessary documentation from transportation providers for customer billing
- improve current processes

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

- 1 year of Customer Service experience
- Microsoft Office experience
- Strong problem-solving skills
Verbal and written communication
- Strong Computer Skills

Nice to Have Skills & Experience

- Bilingual in Spanish and English
- Associate's degree in business
- Associate's degree in transportation or logistics

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.