One of Insight Globals Security solutiosn clients is looking for a Service Coordinator to join their team in Wall, NJ. This person will play a key administrative and operational role in supporting the service and installation functions of their National Accounts division. They will be responsible for managing the daily service backlog, coordinating technician schedules, and ensuring seamless communication between customers and technicians.
Key Responsibilities:
- Assist National Accounts Manager with day-to-day service and installation coordination tasks.
- Manage and prioritize the service backlog for the service team.
- Schedule and dispatch a team of 5 field technicians for service and installation jobs.
- Act as the primary point of contact for customer service requests and inquiries.
- Coordinate with subcontractors and vendors for installation work and job site needs.
-Track job progress and ensure timely completion of service tickets.
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-Experience in construction, plumbing, asphalt, or any field service work
- Prior experience working with Johnson Controls, Siemens, Simplex
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.