Job Description
The Manager, Technology Delivery – Commercial Loan Servicing will build and maintain strong relationships with internal partners and guide the successful delivery of technology solutions across three core commercial servicing platforms. This leader will manage a cross-functional team of technologists, provide oversight for application migrations and ACH conversion efforts, and ensure service excellence across ACBS, nCino onboarding, payments, and commercial treasury workflows. The ideal candidate will bring in-depth ACBS knowledge, technical fluency, and a proactive leadership style to drive complex deliverables in a high-impact financial environment.
Key Responsibilities
Lead end-to-end delivery of servicing-related technology initiatives, including migrations from Shaw to ACBS
Manage technical teams working on backend development, API integration, and data movement
Oversee servicing modules, data systems, onboarding capabilities (nCino), and payments/treasury integrations
Translate business needs into effective technical execution, ensuring regulatory and reporting compliance
Act as a strategic liaison between servicing operations and delivery teams
Foster vendor relationships and manage external application partners where applicable
Advocate for and implement operational improvements that enhance the technology division’s value
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications
5+ years of Commercial Servicing experience (ACBS preferred)
5+ years managing vendor applications and third-party platforms
Strong background in .NET development (data-heavy/API integrations)
Demonstrated success leading technology teams of 5+ professionals
Expert knowledge of infrastructure, architecture, and core banking processes
Strategic thinker with an understanding of financial reporting, compliance, and service delivery
Experience with ACH and payment systems preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.