Insight Global is seeking a Client Relations Specialist for one of our litigation law firm clients. This role will eventually be hybrid remote, three days onsite two days remote, after a 90-day onsite training period. The position will be located in Ridgefield Park, NJ.
As a Client Relations Specialist you will be the point of contact for all clients of the firm once they have been retained. This role will be both inbound, as well as outbound so we need someone who is comfortable making outbound calls and answering a high volume of inbound calls. This person will be joining a team of about 8-10 individuals and require working with a high level of emotional intelligence.
Additional responsibilities include:
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
- Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty
- Coordinate with attorneys and other staff to ensure seamless communication and service delivery.
- Manage client onboarding processes, including the preparation of necessary documentation and scheduling of initial consultations.
- Conduct regular follow-ups with clients to gather feedback and identify areas for improvement.
- Assist in the development and implementation of client retention strategies.
- Maintain accurate and up-to-date client records in the firm's database.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.