Contributes to the IT Support job family in a support capacity.
Helps configure, install, maintain and upgrade computer systems hardware and software.
Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.
May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.
Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
Works under own initiative, prioritizes own work, and meets agreed timescales.
Work is subject to frequent review by more experienced professionals in Technical Support.
Pay rate is dependent upon years of experience and ranges from $19/hr-$22/hr.
This position is fully on-site Sunday-Wednesday 5:00AM-3:30PM EST - training will take place on-site from 7:30AM-4:00pm M-F (first 2 weeks upon onboarding)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Experience with Jira a plus as it is used frequently
BS in IT or related field PREFERRED or equivalent experience
1-3 Years PC/LAN Technical Experience
Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.