Under the supervision of the IT Support Manager, the IT Support Analyst will provide front line primary technical support to end users on various technical issues and problems
relating to hardware, software, and peripherals. They will also be responsible for responding
to, documenting, and resolving service tickets in a timely manner according to SLA. The IT
Support Analyst must have excellent problem-solving skills to diagnose, evaluate and
resolve complex problem situations, or when appropriate, escalate or route them to
appropriate IT team members. The IT Support Analyst will also perform root cause analysis,
develop checklists for typical problems and recommend procedures and controls for problem
prevention. This position will support multiple platforms including desktops, laptops, mobile
devices, and videoconferencing equipment. This position may require independent work,
sharing information and assisting others with work orders.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
High school diploma or its equivalent required.
Associate Degree or equivalent Technical School, preferred.
Provide exceptional customer service in person, via phone and email as appropriate.
Resolve help desk issues including troubleshooting hardware and software issues.
Perform user administration duties.
Documentation development
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.