The Outdoor LED Service Representative is responsible for carrying out many of the organizations Outdoor LED customer-facing responsibilities including review and management of Pro Sports videoboard display issues, problem identification and resolution, coordination with Customer, Care leadership, NOC (Network Operating Center), and SSR stakeholder team. Perform other relation customer service functions as required.
Monitors daily performance of Outdoor LED displays for timely service to customers
Ticket status report preparation for senior leadership and customer updates
B2B CARE Outdoor LED customer issue resolution and administrative support
Display problem discovery, resolution planning, project tracking, and documentation
Cross-departmental collaboration to provide B2B customer satisfaction
Development and improvement of B2B service processes to meet B2B CX expectations
Strategical thinking and collaborative preparation for teams SLA targets
Day-to-day operational, procurement, logistics, and warranty renewal support
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HR@insightglobal.com.
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5+ years of customer solution experience within outdoor video display industry
Microsoft Standard Office Suite
Experience working with a CRM dashboard
Ability to plan and execute large projects/events, and collaborate internally and externally
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.