A large manufacturing client is looking for a Level 2/3 Desktop Technician to work onsite 5 days a week at their Camden, NJ location. This person will be supporting a Windows/Office 365 environment and will respond to incoming tickets through ManageEngine resolving/troubleshooting any hardware and software related issues. The individual will complete 15-20 tickets daily dealing with a range of issues such as: adding new users to AD, password resets, setting up new users email accounts, network connectivity issues, setting up multi factor authentication etc...
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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5+ years of experience as a desktop support technician - troubleshooting hardware & software issues - understanding of DNS and DHCP and basic networking knowledge (know what an IP range, subnet and VLANS are - basic knowledge not hands on experience)
Basic server experience - connectivity of severs
Active Directory and Office 365 administration skills - (need to be able to add licenses for new users, add multi factor licenses and set up and configure authentication)
Previous experience providing remote support and remoting into users computers using a remote support control tool
Experience using an enterprise level ticketing system - company uses ManageEngine
Experience installing 3D design software such as: Solid Works, AutoDesk, Mat Lab, and Adobe
Experience with NetBackup
Experience configuring and maintaining Isolon storage
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.