We are seeking a Desktop Support Tech to join our clients team. The Desktop Support Tech is responsible for providing technical assistance and support related to computer systems, hardware, and software. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. This will be onsite Monday-Friday to handle technical assistance to end users (both externally and internally) as well as support the windows 11 migration. The primary responsibilities include:
- Installing, maintaining, and repairing end user devices and related desktop technologies (tablets, mobile devices, laptops)
- Supporting customer incidents and ticket requests using ServiceNow
- Imaging and configuring products in the enterprise environment
-Handle ticket supports efficiently, prioritizing and managing several open cases at one time.
-Onboard new employees by setting up workstations with computers and necessary peripheral devices.
-Offboard employees by ensuring proper closure of user accounts and securing hardware.
-Assist with Windows 11 migration, including software updates and hardware compatibility checks.
-Support Windows 11 migration (set up appointments with employees, backup data and document the applications, swap machines)
-Perform remote troubleshooting through diagnostic techniques and pertinent questions.
-Walk the customer through the problem-solving process.
-Train computer users as necessary.
-Maintain daily performance of computer systems.
-Respond to email messages for customers seeking help.
-Ask questions to determine the nature of the problem.
-Install, modify, and repair computer hardware and software.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
-3+ years' experience as a Desktop Support Specialist
-Experience with general ticket support issues (in depth troubleshooting of software and hardware, data recovery ad backup issues, hardware repairs and upgrades, system and network configuration problems. etc)
-Experience with support tools such as SolarWinds or Microsoft, Documentation, ServiceNow)
-Excellent customer service skills with executive end users or external users
-Windows 10 or 11 migration experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.