Insight Global is seeking a qualified Secret Desktop Support Technician in support of one of are large federal clients in Moorestown, NJ. This candidate will be responsible for customer support through daily hands-on tasks in order to ensure that everything is running smoothly for the customer. This individual will coordinate with leadership in regards to customer tickets through the NMCI ticketing system to provide necessary configurations, troubleshooting, equipment set-up/maintenance, etc. Their day to day will include but is not limited to:
* Participates in the execution of various IT tasks and projects, including the allocation of IT hardware and software, and the development and maintenance of tracking resources for AEGIS TECHREP
* Supports activities related to Navy/Marine Corps Intranet (NMCI) Enterprise Tool (NET) and service acquisition and deployment
* Provide support for the development and execution of IT procurement, as well as annual budget planning activities for AEGIS TECHREP
* Assist in general end-user IT/system administration functions, addressing issues such as Microsoft Windows OS, and troubleshooting desktop applications (Adobe, Microsoft Office, etc.)
* Facilitate troubleshooting for NMCI Non-classified Internet Protocol (IP) Router Network (NIPRNet) and Secret Internet Protocol Router Network (SIPRNet) desktop/printer hardware
* Manage authorization and creation of all NMCI NIPRNet and SIPRNet account requests, serving as SIPRNet Trusted Agent (TA) for AEGIS TECHREP
* Act as SIPRNet Media Transfer Agent (MTA) to facilitate data transfers for end-users
* Coordinate Apple iPhone assignment/configuration for end-users via Enterprise applications
* Provide support for Incident Response (IR) activities in response to security incidents
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.