A client is seeking a Patient Coordinator in the greater Livingston, NJ area. This person will be on a team of customer service and patient coordinators and will be working in a corporate office environment. This is a hybrid role. This person will be communicating with clients, IVF centers, doctors, staff members and patients in a compassionate and professional manner. They must also be careful listeners, comfortable building relationships, able to resolve conflict, focused on team work and HIPPA compliance. This person will also monitor delivery of services by answering incoming emails and phone calls and delegating them to the correct individuals and departments. They will work within a CRM, excel, and other internal databases and must be able to work alongside billing. The hours are 9-5:30pm with remote flexibility.
Comfortable working in a demanding, high-pressure environment
- Extremely detail oriented
- Knowledge of HIPAA compliance
-Experience within the medical/healthcare field: call center environment preferred
-Proficiency in Excel and Outlook
- Ability to multi-task
-HS Degree or higher
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.