Job Description
An employer in Bridgewater, NJ is looking to hire a Desktop Support Tech for a long term contract to potential hire. The Desktop Support Tech will be responsible for hands on IT support for a location housing over 600-1000 users. They will be supporting an environment that is primarily Microsoft based, active directory, mobile support, and some light networking. Other responsibilities include:
* Performs onsite analysis, diagnosis, and resolution of desktop, server, network and applications problems for end users, and recommends and implements corrective solutions, including offsite repair for remote users as needed.
* Installs, configures tests, maintains, monitors, and troubleshoots end-user workstations and related hardware, software, and system issues in order to deliver required desktop service levels.
* Maintains good working relationship with all customers. Trains end-users as required.
* Assesses the need for and implements performance upgrades to computer systems, including the installation of CPUs, I/O and NIC cards, hard drives, RAM, memory chips.
* Collaborates with LAN and Network technicians and administrators to ensure efficient operation of the company's desktop computing and network environment.
* Administers and resolves issues with associated end-user workstation networking software products.
* Documents IT related procedures and processes to improve overall team knowledge.
* Works independently and with the team to develop solutions and manage multiple tasks.
* Serves as a liaison with third-party vendors.
* Receives and responds to incoming calls, pages, and/or e-mails regarding end-user hardware or software problems promptly. Contacts the customer promptly with status.
* Documents all actions related to calls or projects.
* Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
* Assist in maintaining inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
* Properly handles all equipment and tools, storing as required upon completion of work.
* Assist Network, Telco, Storage, and Server teams as necessary.
Required Skills & Experience
3+ years in desktop support
Experience with supporting all MS Office 365 or Windows 10
Experience supporting active directory
Mobile support (ios/android)
Highly adaptable/ trainable/ and great communication skills
Some light networking experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.