One of Insight Global's Pharmaceutical clients is looking for a Business Process Analyst who is well-versed in process oriented development. The ideal candidate should have experience drawing processes and mapping data flows. Responsibilities include creating admin process guides for management of NetZero Cloud environment in conjunction with third-party development firm, create/route/get approval for data interface agreements with data owners of systems providing data into NetZero Cloud, creating user guide for use of interaction transcriptions by Syneos Health and NNI stakeholders as part of "safety case triaging improvement" initiative, and provide assistance with creation of framework for IT-related brand roadmaps.
-6+ years of experience with business process and data flow mapping using BlueWorks/Visio/Excel
-Salesforce administration experience (preferably Service Cloud/Health Cloud/NetZero Cloud)
-Functional/admin VOIP software experience (Genesys Cloud preferred)
-Ability to "tell a story" in a logical stepwise manner using deliverables
-Heavy collaboration experience with LoB/non-technical users in the spheres of call center/sustainability reporting
-Experience with data integration (e.g. via .csv/.xls imports into downstream applications)
-Experience working in combination waterfall/Agile environment.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.