Job Description
Reporting the SVP Business Solutions, the Client Data Insights Analyst will develop and communicate National client insights from Zelis' product adoption and usage data and client specific data for use by the Sales, Account Management and Operations functions. The individual will be responsible for monitoring client's KPIs, evaluating trends and improvement opportunities proactively and delivering outcomes and recommendations across Zelis products.
KEY RESPONSIBILITIES:
* Translate data insights from client data, product output, operational/service data, etc... into practical implications and opportunities for clients.
* Present ideas, insights, and recommendations at in-person and virtual client-facing business meetings to facilitate decision making. Promote factbased decision making relative to datadriven analytics. Provide drill-down details, as requested, by clients.
* Partner with National Sales and Account Management team regarding client priorities, data approach and presentation preferences. Engage broader stakeholders in Business Solutions, Business Units and Zelis IT and Data Analytics as needed for collaboration and input.
* Build the framework, processes, and visualizations for day-to-day activities of analysis, client response management, trend identification, KPI oversight and improvement opportunities.
* Determine appropriate use of current reporting capabilities, tools, and visualizations as well as improvement opportunities.
* Collaborate and support Data Insight and Business Intelligence teams for Impact Analysis process, analytics, and output.
* Engage in proposal activities relative to data, stats, and outcomes as requested.
* Address client concerns and inquiries regarding data and outcomes while considering the optimal position for Zelis and the long-term partnership.
* Maintain a positive relationship with client representatives by acting with a sense of urgency and providing timely, complete, and accurate information/responses.
* Learn/maintain a working understanding of Zelis products and associated client-customizations.
* Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
* Other activities as necessitated by business needs.
Required Skills & Experience
* 3-5 years of professional experience designing and delivering analyses that inform client decision making and/or operational changes; healthcare technology industry preferred.
* Expertise in the collection, analysis, and delivery of large, multidimensional data sets, including using advanced analytical tools and methodology (e.g., SQL, Data Visualization & Dashboards).
* Expert ability to communicate complex ideas and analyses in a simple and digestible way with the ability to influence a broad set of stakeholders.
* Proven ability to create partnerships with internal and external stakeholders
* Engage in work activities with intellectual curiosity, flexibility, and a high level of proactiveness.
* Strong project management skills with project management tool competence.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.