On Site Help Desk Technician

Post Date

Feb 07, 2023


New Jersey

ZIP/Postal Code

Aug 07, 2023 Insight Global

Job Type



Help Desk

Req #


Pay Rate

$55k - $63k (estimate)

Job Description

Our client is looking for a level 1 help desk technician to assist with the following:

* Help users to resolve desktop hardware and software issues, including set-up of user accounts and related administrative duties (e.g., installing, upgrading, and supporting Mac and Windows desktop software and hardware)

* Troubleshoot and resolve software and hardware related issues

* Respond to requests for technical assistance in person, via phone or electronically

* Support Systems Administrators on day-to-day duties and routine maintenance

* Provide remote computer and hardware setup and replacement

* Perform remote configurations and equipment setup

* Track, log and route problems/requests and document resolutions

* Research questions using available information resources

* Stay current with system information, changes and updates

* Maintain mobile devices including Androids, iPads, and iPhone

Minimum Requirements

* Tech Support or Help Desk experience

* Quick learner, strong/effective problem solver, team player

* In-depth understanding of hardware/software, server platforms, file servers, network infrastructure and monitoring, and Windows 7 & 10 desktop

* Exceptional interpersonal, verbal and written communication skills, with a focus on rapport-building, listening and problem solving skills

* Experience working in a team-oriented, collaborative environment

* Strong Microsoft, Apple, Windows experience

Desired Skills

*Tech Support or Help Desk experience (in a legal environment is preferred)