Job Description
Our client is looking for a level 1 help desk technician to assist with the following:
* Help users to resolve desktop hardware and software issues, including set-up of user accounts and related administrative duties (e.g., installing, upgrading, and supporting Mac and Windows desktop software and hardware)
* Troubleshoot and resolve software and hardware related issues
* Respond to requests for technical assistance in person, via phone or electronically
* Support Systems Administrators on day-to-day duties and routine maintenance
* Provide remote computer and hardware setup and replacement
* Perform remote configurations and equipment setup
* Track, log and route problems/requests and document resolutions
* Research questions using available information resources
* Stay current with system information, changes and updates
* Maintain mobile devices including Androids, iPads, and iPhone
Minimum Requirements
* Tech Support or Help Desk experience
* Quick learner, strong/effective problem solver, team player
* In-depth understanding of hardware/software, server platforms, file servers, network infrastructure and monitoring, and Windows 7 & 10 desktop
* Exceptional interpersonal, verbal and written communication skills, with a focus on rapport-building, listening and problem solving skills
* Experience working in a team-oriented, collaborative environment
* Strong Microsoft, Apple, Windows experience
Desired Skills
*Tech Support or Help Desk experience (in a legal environment is preferred)