Intake Specialist (Onsite)

Company Overview:
Insight Global's client is one of the largest law firms in the area with over 60 attorneys in various office locations. Their record of success is built by considerable settlements in civil cases and acquittals in criminal cases, but they work in other areas including personal injury, workers' compensation, family/divorce law, litigation, real estate law, and more. Company offers room for growth, great culture, and stability across teams.

Position Summary:
Insight Global's client is seeking a full-time Intake Specialist to join their team in the Concord, NH office. Intake Specialists are often the first point of contact with our firm, who works in a fast-paced, high-volume, collaborative environment and conducts interviews with potential new clients. The intake team is an integral part of a thriving firm and works closely with a variety of practice areas.

Day to Day:

Conducting phone, email/text, and occasional in-person interviews with potential new clients to understand their story, and document accurately the details of the potential matter.
Managing dozens of potential client files through a defined workflow, from initial contact through to potential retention or decline. Following up as necessary.
Understand the different information needs of several practice areas and accurately record information received from potential new clients in the firm database.
Collaboratively working with the intake team to ensure the best client/potential client experience.
Assuring client confidentiality.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1-3 years of experience working in a white collar environment.
Call center preferred.
Strong experience fielding inbound calls/emails in a fast-paced environment.
Excellent communication skills, both written and verbal.
Experience working with clients via phone and onsite.
Microsoft Office Suite and strong ability to learn a new database.
Ability to manage multiple tasks in a fast-paced environment.
Excellent organizational skills and attention to detail.

Plusses:
Law firm experience.
Bilingual in English and Spanish.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.