Bi-lingual Dispatcher

Insight Global is in search of a Dispatcher for the world's largest industrial auctioneering company and trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Dispatcher plays a meaningful role in managing towing resources to keep their vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The Dispatcher will provide outstanding customer service to their towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.

Responsibilities:

- Direct activities related to towing operations and on-time performance goals
- Manage tow truck resources and assign work in an efficient manner and optimize tower productivity
- Plan future day resource requirements and coordinate with towers to line up required truck resources
- Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
- Monitor transportation costs and identify opportunities for cost savings
- Recruit new towers to build towing networks with added resources
- Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
- Monitor work-in-progress & make necessary adjustments to ensure timely performance
- Identify and escalate issues or concerns related to transportation activities to management
- Form a fundamental relationship with the IAA Transportation team
- Establish and maintain good, positive working relationships with all tow drivers
- Review and analyze reports on transportation activity, including Time Performance metrics.
- Comply with safety guidelines along with company policies and procedures

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 2+ years customer service experience
- 1+ years direct dispatch experience
- Bilingual French and English

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.