The person in this position will be responsible for assisting in testing the implementation of industrial automation solutions in customer locations. Job tasks including testing, installation, set up, start-up, training and production support, while interacting with customers in a professional and supportive manner. The Robotics Chaperone must be able to identify and provide reliable solutions for technical issues to assure complete stakeholder and customer satisfaction through all stages of the automation deployment lifecycle.
· 2+ years of experience in a mechanical/Electrical/IT technician, support, or repair position (Troubleshooting)
· Must have prior experience explaining product issues and specific trend analysis to customers or in a customer facing role
· Must have strong problem solving and analytical skills
· Must have experience creating a ticket within Atlassian suite (Jira) and creating knowledge-based articles in Confluence
Must have at least a Technical Associates Degree
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.