We are looking for 1 Helpdesk/Field Techs in Las Vegas, NV!
The IT Field Technical Support role is to ensure proper computer operations so that end users can accomplish daily clinical patient care and other duties related to computer support in a medical setting. This includes receiving, prioritizing, documenting and actively resolving end user help requests via incoming electronic ticketing system and incoming calls. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual to provide hands-on help at the desktop level.
Primary Responsibilities:
* Oversight and technical analysis of incoming end user issues and or service requests.
* Provide on-site support to all medical offices during regular business hours: Monday through Friday 7am to 5pm PST.
* Troubleshoot advanced hardware issues with PCs and peripherals.
* Desktop/laptop PCs
* Hardware Components
* Printers / Scanners
* Deployment of new PCs and laptops (when required)
* Software image deployment (when required)
* Installation of additional application software (when required)
* Helpdesk troubleshooting tasks including, but not limited to.
* User account management
* Exchange mailbox administration
* Network-based printers and multi-function device
* Fully documents problem symptoms and captures all relevant system and application information within the IT knowledge base system
* Independently resolves most problems/questions that arise, and consults with senior team members or other technical staff only on unusual or especially difficult issues
* Recognizes problem issues that affect multiple end users and work with other IT teams to prioritize and solve quickly
* Log all calls in the help desk ticketing systems
* Escalate all out of scope issues in adherence of SLA, by required timelines
* Additional technical responsibilities designated by the manager
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
* 2+ years of experience working in a tech support role doing both remote & on-site hardware & software troubleshooting and support or certification/schooling (AA degree A+, Network+, Security+)
* Previous experience working in a Windows 10 environment
* Experience troubleshooting Office365
* Excellent verbal and written communication with internal & external users
* Must be okay with some overtime work and some weekend work if needed for projects
* Knowledge of network technology -- TCP/IP network troubleshooting in a Wan/LAN environment
* Knowledge of Active Directory to create and manager users/groups
* Experience in a Healthcare environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.