As a Business Analyst, you will support the loyalty project as well as other initiatives within the team. Your role will involve engaging with business stakeholders to gather requirements, presenting findings, and ensuring alignment with project objectives. You will work closely with project managers to create detailed business requirement guides, conduct UAT testing, and document processes using tools like Word and Azure DevOps. You will utilize both Waterfall and Agile methodologies to manage project timelines and deliverables, and have the ability to flush out user stories and create diagrams from user flows. Familiarity with ServiceNow will be essential for managing service requests and incidents. Additionally, your experience in the gaming industry and proficiency in SQL will be highly beneficial. You will be a proactive and adaptable individual, capable of operating independently and driving projects to success.
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Prior experience as a Business Analyst, preferably in the casino gaming industry.
Strong communication
Detail-oriented with experience working alongside project managers.
Proficiency in creating business requirement guides and conducting UAT testing.
Familiarity with documentation tools such as Word and Azure DevOps.
Experience with both Waterfall and Agile
Ability to flush out user stories and create diagrams from user flows.
Familiarity with ServiceNow (SNOW).
Experience in the gaming industry.
Proficiency in SQL.
Knowledge of advanced loyalty marketing strategies and tools.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.