Salary: 65-75K
Serve as the first point of contact for users experiencing issues with custom software applications and
lead the triage of incoming production support requests.
Diagnose and resolve incidents related to both software functionality and user interface issues,
escalating as needed.
Use Jira Service Management to log, track, and prioritize incidents and service requests.
Perform root cause analysis for recurring or critical issues, ensuring timely and permanent resolutions.
Work with development teams to identify and resolve bugs, performance bottlenecks, and ensure data
integrity.
Assist in the testing and deployment of new features, patches, and updates.
Proactively monitor application performance and system health to prevent downtime.
Run basic SQL queries to extract data, generate reports, and troubleshoot database-related issues.
Maintain up-to-date documentation for known issues, troubleshooting steps, and best practices.
Contribute to internal knowledge base articles and provide training for common user issues.
Provide clear and timely communication with users on the status of issues and resolution timelines.
Train users on basic troubleshooting steps and effective use of the applications.
Perform other duties or tasks as assigned.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Bachelors degree in Computer Science, Information Technology, or related field, and/or equivalent
work experience.
Excellent troubleshooting skills, with the ability to perform root cause analysis for both software and
database issues.
Analytical mindset, capable of resolving complex application and database challenges.
Strong teaming skills, professional attitude, enthusiastic, collaborative, and approachable.
Strong verbal and written communication skills, able to interact effectively with technical and non technical stakeholders.
Ability to clearly document and explain technical concepts and solutions.
Must be authorized to work in the U.S.
1 -2 years of relevant experience or entry level with internship in App Development and/or Support
required
Experience working in environments supporting custom-built software applications and APIs.
Proficiency in Jira Service Management (or similar) for ticketing and incident tracking and Confluence
(or similar) for documentation management.
Familiarity with database management tools (SQL Server Management Studio, etc.).
Ability to run SQL Server queries, generate reports, and troubleshoot database issues.
Familiarity with application performance monitoring and optimization techniques.
Experience with some of the following technologies: C#, ASP.NET Core, RESTful APIs, Entity Framework
Core, MS-SQL, React (v18), Redux, TypeScript, RTK Query, JEST unit testing, HTML, CSS.
Experience with some of the following developer tools: Bitbucket (Git), JIRA, Azure DevOps, Postman,
Swagger, etc
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.