* Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles.
* Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users
* Assist with IT desktop deployments and image improvements
* Support our Manufacturing IT related hardware, including printers and scanners
* Work closely with Windows 10+ operating system devices in diagnosing issues
* Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices.
* Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve
* Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members
* Ability to work with IT vendors as needed, to solve problems
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.