The main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the -- HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. Level 3 Technicians will be expected to coach and mentor more junior technicians. The goal is to ensure system up-time and efficiency.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.