* Provide 1st level support to the business users, by analyzing and resolving IT problems via phone and remote desktop solutions.
* Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment.
* 1st level identification and escalation of Major Incidents using the approved IT process.
* Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT
* Assist in creating knowledgebase articles.
* Minimum of 2 years demonstrated, recent support/troubleshooting experience in all aspects of Windows 10, MS Office 2016, Microsoft Edge and Google Chrome
* Demonstrated experience in a customer service role within an IT support team.
* Strong MS Office 365 and Cloud environment knowledge both from a user and troubleshooting perspective, especially Outlook, Excel, Word, and PowerPoint.
* Demonstrated ability to setup and configure mobile devices of all OS types, Android, Apple iOS, Windows Phone.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.