Support Windows 10/11 ? Be able to meet Service Level Agreements established by Management ? Repair network printers ? Work with minimal guidance seeks guidance on only the most complex task ? Proficiency with Microsoft Office 365 Including Teams Word Excel and Outlook ? Must be able to communicate effectively both orally and in writing ? Accountable for all items assigned in the HEAT ticketing system including following up with customers on open tickets ? Demonstrate excellent time management skills and the ability to prioritize work ? Ability to analyze issues and determine the root cause ? Identify process improvement opportunities ? Microsoft Bitlocker Administration and Monitoring ? Cisco Products i.e. AnyConnect VPN Webex ? Create print queues and load drivers on print servers ? Ivanti Products i.e. HEAT File Director ? Microsoft Active Directory ? Configure Thin Clients Citrix ? Build and maintain Virtual Desktops VDI ? Symantec Products i.e. Altiris SEP Ghost Deployment Console ? Apple Macintosh i.e. iPhones Laptop/Tablet ? Proxy and Microsoft Remote Desktop
What are the hours? Training hours? Monday thru Friday 8:00 - 5:00
Will you be interviewing face to face or phone Richard Shaffer
Please confirm the worksite location - NV018
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.