Our client in Las Vegas, NV is looking for 2 Data Entry Associates to join their mapping team supporting a widely known product. They are looking for an individual with excellent attention to detail, highly organized, ability to handle large sets of data, and all within a fast-paced environment.
Key job responsibilities
Take ownership in assisting, researching, resolving, and de-escalating customer issues and devices
Understand and implement new information and procedures efficiently and professionally
Concentration and strong understanding of advanced troubleshooting for all Ring products
Analyze tickets for trends in customer issues and report to the trending teams
Utilize multiple systems to access customer information, research issues, and educate customers
Collaborate with the trending teams to drive continuous process improvement
Utilize all available resources to solve internal challenges while ensuring first call resolution
Develop and implement scalable solutions to support Key for Business' mission
Lead trend collection and communication efforts for a specific apps or products (pods)
Assist with other projects/initiatives when needed
Proactively providing feedback to outdated or inefficient processes
Balancing multiple tasks while still delivering with a high-quality output
Meeting or exceeding the minimum expectations for your current role
2+ years of professional experience with Microsoft Excel, intermediate competency
Experience pulling and reporting data from numerous databases (using Excel, Tableau, and/or other data management systems)
Experience analyzing data sets and articulating business position
Demonstrated experience using data to drive root cause elimination and process improvement
Strong time management and interpersonal skills with strong attention to detail
Excellent verbal and written communication skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.