Insight Global is hiring a Secret Service Desk Associate to join our team 100% onsite at Offutt Air Force Base in Bellevue, Nebraska. This person will join a team of 15 people to provide IT and desktop support for end users. This team provides 24x7 operations to support the mission, and they use Remedy and Service Now ticketing systems. Primary responsibilities will include providing top-tier customer service to answer phones and emails quickly, troubleshoot issues efficiently, and communicating often. This team provides desktop support and Windows and Microsoft support, application support for commercial applications, and other hardware/operating system questions. This position will have day shift hours between 10am to 6pm, but this person may need to help with an occasional night shift, weekend, or holiday shift to support the team as needed. Its required to have the Secret clearance to start this role. Any future promotions would require upgrading to TS/SCI clearance, and its required to earn a certification within the first 6 months of the role if it has not already been earned.
This position can pay up to $28.50/hr depending on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.