US - Customer Care - Call Center Expert 3

Title: Commercial Sales Support Specialist

Max bill rate 37.50
9 months likely extend or convert
Remote if not local. Local candidates will be hybrid - 2 days a week in the office.

Hours 9am-5:30pm CST can work within time zone if not local.
Average 5 calls days
Make outbound phones call when needed.
SAP and ERP experience is nice to have
Salesforce is a plus to have
Must haves: computer literacy good communication and attention to detail time management multitask digger be inquisitive problem solver.
Day to day: Will be on computer all day. Working within a team that manages complex orders for sales teams. Placing big order for example: customer may need a specific chemical with specific label color size etc

Interviews 45 minutes -local candidates will interview onsite

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At MilliporeSigma the Commercial Sales Support Specialist is the primary point of contact for customized order processing for our Commercial Americas Customers. The emphasis of this role is on identifying and removing supply chain barriers from batch allocation through shipment.

Communicate customer requirements via accurate order entry data management and specification review

Provide proactive communication on the status of orders by monitoring from entry through shipment with support from Order Management and Planning to ensure tiely delivery and customer satisfaction

Support customers by proactively reducing the frequency of complaints through effective preventative actions customized order processing and order management techniques to drive strong business relationships and ensure business and customer retention How about: Take ownership of all customer interactions to ensure outstanding service of order placement order status and customer complaint issues

Confirm customer packaging configurations and customer specifications using change control data to ensure customer expectations are met

Offer alternate products and configurations when the requested product is not available

Develop solutions for customer inquiries problem-solve to meet or exceed customer expectations

Identify root cause and corrective actions to minimize customer impact

Investigate and resolve the inquiry with the appropriate functional areas

Minimum Qualifications:

High School Diploma or GED

2 years of customer service experience

Preferred Qualifications:

Call center experience

Experience with SAP

Some college or college degree

Experience creating spreadsheets formulas and charts in Microsoft Excel

Process improvement skills

Knowledge of Customer Service Quality Control Packaging Inventory planning or Manufacturing processes shipping domestic and international Accounting basic principles of cost profits and margins for our business

Ability to interpret customer requirements and communicate effectively across diverse workgroups

Able to develop a strong working relationship with key Applied customers and sales team members

Professional communication skills

Ability to multi-task and prioritize job duties and responsibilities

Experience working in a fast-paced environment and the ability to adapt to changing processes/systems

Excellent organizational skills with the ability to manage and track multiple activities

Diligent with strong analytical skills

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.