* Insight Global is seeking a Desktop Support Technician in the Kansas City area to report to the Plaza area 5 days a week. This position will be focused on Help Desk/Desktop tickets to help resolve software, hardware, O365 and mobile device issues. This position will also be responsible for some conference room set up as well as desk moves. Occasional travel to other locations will be required a few times a year. The ideal candidate will have a desktop technician background possessing high quality customer service skills. This position is looking to start the first week of May.
* 5 years of experience in an IT support or desktop support role
* 5 years of experience with Tier 1 troubleshooting
Cisco or Webex, Teams, Zoom
Microsoft Office products
* 5 years of experience with any ticketing system
Client uses Sys-Aid
Remedy, Jira, ServiceNow are suitable alternatives
* 3-5 years of experience with deskside support
Hardware setup, conference room set up, monitor/desk set up
Previous Audio/Visual technician experience
* Proficient in Microsoft Office
Strong time management skills and ability to function at a high level
* Previous experience with any phone management systems
Microsoft Intune
Mobile Device Management
Active Directory
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.