Patient Service Representative

Insight Global is supporting a client in their search for a Patient Service Representative to join their growing team in Springfield, MO. They recently acquired Children's Medical Services and is expanding operations throughout the Missouri market. This individual will serve as a primary point of contact for patients, families, and referral sources while ensuring patients receive the medical supplies and services they need.

Responsibilities include:
• Answering inbound patient and referral calls
• Making outbound follow-up calls to patients and guardians regarding supply needs and order status
• Verifying insurance eligibility and benefits coverage
• Processing patient orders, intake documentation, consent forms, and order tickets
• Accurately documenting patient interactions and maintaining detailed records within the system
• Tracking shipments, resolving patient concerns, and coordinating with internal teams to ensure timely service
• Conducting routine follow-up outreach to confirm patient satisfaction and ongoing supply needs
• Working closely with providers, clinics, case managers, insurance companies, and patient families
• Maintaining HIPAA compliance and ensuring a high level of customer service during every interaction

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• DME (Durable Medical Equipment) industry experience
• Brightree experience
• Experience working with:
○ Patients and patient families
○ Insurance verification and coordination
○ Referral sources, clinics, and physician offices
○ Medicaid and commercial insurance plans
• Ideally 2+ years of relevant experience, but strong candidates with 1+ year of substantial DME experience will be considered.
• HIPAA knowledge and healthcare documentation experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.