Job Description
Starting off Part time hours, must be comfortable working 20 hours starting off, and then potential for more hours added in. The hours need to be within this timeframe: 10AM – 3PM (with 30 min lunch break, and 15 min breaks as well)
Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds.
Utilize call center software, specifically Genesys Cloud Services, for daily tasks.
Ensure calls are handled efficiently and effectively.
Answer basic questions about childcare based on state program training.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Starting off Part time hours, must be comfortable working 30 hours starting off, and then potential for more hours added in.
Shift options: 10–3 or 8–1 or 2 (flexible)
Hiring approach: Start as part-time with ability to transition to full-time
Part-time schedule: Primarily Monday–Thursday, poss Friday
Additional availability: Potential Saturday shifts
Expected hours: ~30 hours per week
(with 30 min lunch break, and 15 min breaks as well)
Reside in Missouri or nearby to complete Missouri fingerprint check.
Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk).
2+ years of experience in call center or related field.
Bachelor’s degree or high school diploma + 3 years of relevant work experience.
Active listening skills and excellent communication.
Attention to detail and organizational skills.
Reliability.
Experience working in a remote or hybrid setting; self-sufficient.
Capable of passing a background check.
Nice to Have Skills & Experience
Genesys software experience.
Experience with Salesforce or similar CRM.
Experience with SharePoint.
Background in childcare/health.
Government background.
Bilingual.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.