Job Description
A large telecom company is looking for an experienced Salesforce FSM SME / Lead to join their growing team in support of a new project to roll Salesforce out as their new workforce management tool. This role will start with the Global design phase to provide oversight and governance, as well as to get a good understanding of what exactly is being implemented. This role requires a consulting background and will partner with the system integrator that is also supporting the project. The role requires on site attendance four days a week in Maryland Heights, Missouri. This role responsible for guiding the strategic direction, design, and implementation of Salesforce Field Service solutions. This role combines deep product knowledge of Salesforce Field Service (formerly Field Service Lightning) with leadership skills to optimize on-site service operations, scheduling, and technician productivity.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 10+ years of relevant consulting or industry experience, with at least 5+ years specializing in Salesforce implementation.
- Strong proficiency in Salesforce Field Service (SFS), Service Cloud, and Force.com platform functionality (configuration, Apex triggers, Visualforce, Lightning Web Components).
- In-depth understanding of field service operations (scheduling optimization, inventory tracking, dispatching).
- Ability to work on site 4 days a week in Maryland Heights, MO
Nice to Have Skills & Experience
Salesforce Certified Administrator, Developer, or Field Service Consultant credentials are highly preferred.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.