- Conduct a comprehensive audit of telephony infrastructure records in ServiceNow.
- Review, validate, and update Asset, Configuration Item (CI), and Application records related to telephony platforms.
- Identify and correct discrepancies between physical infrastructure and ServiceNow records including missing devices, misclassified assets, retired systems, or orphaned records.
- Coordinate with telephony engineers and Managed Service Provider to confirm field-level details, physical inventory, and logical configuration data.
- Retire or archive assets and CIs that are no longer in use, per established lifecycle policies.
- Update or create application entries to reflect systems actively used in the telephony environment.
- Ensure all ServiceNow records comply with internal naming conventions, ownership fields, site/location references, and service relationships.
- Participate in data cleanup projects and periodic audits as needed.
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- 3+ years of hands-on experience with ServiceNow, particularly in:
- Asset Management
- CMDB / Configuration Items
- Application Portfolio Management (APM)
- Understanding of telephony infrastructure (e.g., PBX systems, gateways, VoIP components).
- Ability to read, interpret, and validate telephony records such as IP addresses, MAC addresses, device types, models, and location assignments.
- Experience reconciling real-world equipment with digital records in enterprise environments.
- High attention to detail and comfort working with structured data.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.