Insight Global is looking to add a Desktop Support specialist to our client's team in St. Louis, MO. This person will be responsible for assisting end users remotely and on-site. They will be responsible for providing first level support for via telephone, email or chat. They will troubleshoot and resolve hardware, software and voice/data communication systems issues. It will be their job to manage tickets, troubleshoot issues to resolution or escalate, if needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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-1+ years of experience in an technical support role
-Experience working with a ticketing system (Cherwell preferred, ServiceNow, Remedy and others will also work)
-Experience supporting and troubleshooting Windows 10 and 11 issues
-Experience supporting and troubleshooting Outlook, WebEx, and the Office suite of applications
-Ability to remote into a desktop or laptop and troubleshoot issues
-Experience imaging laptops and desktops (ideally with SCCM)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.