Job Description
Insight Global is looking for a Helpdesk candidate to join our client's team in the St. Louis, MO area. Under minimal supervision, this person acts as a senior level support resource providing first and second-tier support for IT incidents and requests from associates via phone, email, and remote connection to resolve routine problems regarding hardware, software, and peripherals. Uses detailed knowledge of the company infrastructure environment to effectively deliver IT and business requirements. Attempts to resolve as many requests as possible during first contact, determines urgency of needs, prioritizes, and responds to support requests by taking corrective action or routing requests to appropriate IT specialists. Provides customer-oriented follow-up in a courteous, efficient and timely manner. Records, dispatches and closes service requests using ServiceNow software.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Post-Secondary Education graduate or relevant experience
4+ years of technology/desktop support experience
Fluent English Language skills both spoken and written
Extensive knowledge of Windows desktop environment and MACs
Knowledge of Windows Server environment administration (AD, Exchange)
Proven understanding of a wide range of end user computing technical requirements, hardware knowledge and troubleshooting, as well as proven ability in handling project related tasks
Ability to work efficiently as part of a team environment
Ability to work well independently and be proactive with task and time management
Ability to diagnose software and hardware problems
Effective oral and written communication skills
Effectively manage relationships with all levels of internal stakeholders
Nice to Have Skills & Experience
A+, Network & Microsoft Certified Desktop Support Technician preferred
Proficient with Windows desktop environment (Win 10 & Microsoft Office) and MACs
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.