Our client, a premier data center service provider of cloud, colocation, managed services and DR, is looking for a motivated Billing Specialist to join their billing team. This person will be responsible for proving quality internal and external customer service as they process and prepare customer invoices and credits and ensure proper revenue recognition. Responsibilities include tracking, monitoring, researching and responding to customer billing-related inquiries. This person will also diligently monitor fulfillment notifications for service deployment(s), update customer billing schedules with billing start dates or disconnect dates, prepare invoices and credits according to fulfillment and disconnect of services and enter deferral periods associated with the lines of billing upon release of hold or billing. It is important that they are able to handle how to diligently track, monitor and respond to billing related cases from internal and external customers.
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1+ year of working experience as billing experience with an Associates or Bachelor's Degree in Accounting, Business or an applicable major
Proven track record handling high-volume data in a customer-oriented environment.
Strong aptitude and experience with mathematical accuracy and timeliness of data updates to customer records.
Ability to handle daily high-volume processing of data and meet target deadlines for completion of tasks.
Proven ability to work with computer systems preferably in a customer billing environment
Adequate professional experience and knowledge to perform Job Responsibilities
Ability to prioritize and organize effectively while working on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
Proficiency in MS Office Suite and Windows-based computer applications, Strong Microsoft Excel skills, including pivot tables and power BI/power query
Prior experience in billing or related customer service department
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.