Insight Global is looking for remote ServiceNow Technical Business Analyst for a large healthcare system in the midwest. This person will be part of a team supporting PMs as they use and navigate the ServiceNow SPM module (Strategic Portfolio Management) within the IT groups. This person must understand the data structure behind the SPM tool but does not need to be a developer. Additionally, this person will provide demos and training so must be comfortable presenting to large groups. Additional responsibilities include:
Configuring workflow within the tool
Buidling reports and maintaining dashboards within the tool
Writing specs/requirements for the solutions team based on business need
Understand how the tool supports/enables our Project and Program Mgt methodology
Uncover technical gaps and work with ServiceNow Domain Owner to develop stories for solutions to address gaps.
Submit requests with required documentation to resolve gaps through bi-weekly releases
Discover and assist in roll out of enhanced/new PPM tool functionality over time supporting a continuous improvement cycle that leads to PPM tool optimization and better methodology support
Conduct PPM tool demos to showcase new functionality
Plan, design, and deliver PPM tool training
Manage our PPM tool roadmap and support bi-annual platform upgrades
Lead our technical discussions proactively setting agendas and identifying topics for discussion
Work through any existing tool limitations and find feasible workarounds
Bachelor's degree in Business, Technology, or related field
Working knowledge of ServiceNow SPM (ITBM) capabilities
Experience working with project management operations
Proficient in Google Suite (calendar, gmail, meets, docs, sheets, slides)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.