Job Description
There are multiple shift times, the call center receives calls between 8:00 AM -- 8:00 PM Monday-Thursday, 8:00 AM -- 5:00 PM on Fridays and 8:00 -12:00 PM CST on Saturdays
Remote position, after training. Training will be on-site in Jefferson City, Columbia, MO or Kansas City, MO
They will be assisting with calls to aid in responding to incoming calls and answering questions from families about child care subsidy and/or child care providers seeking to apply for federal or state funds
Utilize Call center software, Genesys Cloud Services for day to day tasks
They will be required to respond accordingly, and ensuring calls are handled in an efficient and effective manner.
The call center will be answering basic questions about child care, based on the state's program training
Required Skills & Experience
*REMOTE position , but MUST Live in Missouri, in any of these 3 locations: Jefferson City, MO 65101 or Columbia, MO 65201, or Kansas City, MO
* There are multiple shift times, the call center receives calls between 8:00 AM -- 8:00 PM Monday-Thursday, 8:00 AM -- 5:00 PM on Fridays and 8:00 -12:00 PM CST on Saturdays - They are flexible on what shift you work to get 40 hours/week & it can be mixtures of days/times
* Experience using phone support system/call center software (five9, zendesk, genesys, AWS, dialpad, Nextiva, talkdesk, etc)
* 2+ years Call Center Experience (multitasking - taking information over the phone and entering into a system)
* Bachelor's degree preferred or Highschool diploma + 3 year's relevant work experience
* Experience with reviewing documents/ applications/ eligibility information/claims
* Excel experience
* Active listening skills and great communication
* Attention to detail and organizational skills
* Reliable
* Experience working in a remote or hyrbid setting - self sufficient
* Personal equipment (laptop) and high-speed internet
Nice to Have Skills & Experience
* Experience with salesforce
* Experience with SharePoint
* Childcare/Health background
* government background
* Bilingual
* Genesys Software experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.